• Contact us

    Got a question? Whether it's about our products and services or you're looking for policy information, we want to help you find the right answer quickly. Get in touch either by phone, email or letter.

  • Products and services now owned by Phoenix Group Holdings

    • For questions about pensions and investments, call us on 0345 129 9993.
    • For Family Suntrust, call us on 0345 034 2170.
    • For Sun Life Funeral plans or the Guaranteed Over 50 plan, please call 0800 904 7674.

    We're here to help 8.30am - 5.30pm, Monday - Friday.

    We sometimes record our telephone calls and use the recordings to train our staff so we can give better service. All recordings are stored securely.

    You can also email us


  • If you haven't received the service you expect from us, call us on 01256 794626 or
  • Do you need to contact us by post?
    You can write to us at: AXA Wealth, Winterthur Way, Basingstoke, Hampshire, RG21 6SZ.
  • Elevate is now part of Standard Life. For more information please visit their website